Privacy Policy

What data we collect, why we collect it, and your rights

Personal Data

We collect personal data, specifically contact information, through our website forms for customer communications, including service appointment follow-ups and maintenance reminders. Our communications are conducted via phone, text, email, or mail, depending on what we need to communicate to our customers. You may unsubscribe from our marketing at any time, just contact us at 877-925-2753 or

Once you provide us with your contact information, it will be saved on a secure server so that we can stay in touch with you. You can request an exported file of the personal data we have about you in our system, or you can request that we erase your personal data. This does not include any data we are obliged to keep for administrative, legal, or security purposes. 

We will never sell your data. We may share your data with our company partners, Sub-Zero, Wolf, and Cove and Clarke Living, so that they may better support you through the lifespan of your appliances. We may also share your data with our agency partners for our own marketing efforts. Our partners also agree to never sell your data and keep it secure.


We employ Google Analytics, a service that currently uses cookies to track interactions with our website. This information helps us evaluate the performance of our website and our marketing, and we use this information to improve your overall experience. Google Analytics does not capture any personally identifiable information, and after July 1, 2023, it will no longer use cookies. To read Google’s privacy policy click here.

Our website also employs a third-party pixel by ReachLocal, our advertising partner, which uses cookies to track the onsite activity of users who click on our ads. ReachLocal does not capture any personally identifiable information.

All cookies expire in time. The longest any cookie could last on your browser is two years. All browsers allow you to clear cookies at any time, and most allow you to disable cookies if you do not want your website activity to be tracked. All third-party cookies are expected to disappear as early as 2023.