In 2004, the Clarke Kitchen & Design Showroom realized that no service companies lived up to the reputations of the luxury appliances they sold. So to ensure expert, white glove service customers expected after they bought their new luxury appliances, we founded Clarke Customer Care. Why is after-sale luxury service so important to us? Because our customers deserve no less.
In 2005, we hired our first six technicians and put them through months of training in both luxury customer service and technical mastery of Sub-Zero and Wolf appliances, all to ensure we provide only the best Sub-Zero repair and Wolf appliance repair for our manufacturer partners and their customers. Today we have 24 technicians in five New England states, including Massachusetts, Maine, New Hampshire, Rhode Island and Connecticut.
We are dedicated to continuous improvement, recruitment and unparalleled training. In addition to being cited as a model by our manufacturer partners, our customer satisfaction ratings are the highest of any service company in New England.